Customer Service Experience 2016 ended on a high note on 25th May! It was a wonderful experience being at this year’s Customer Service Experience at Washington, D.C., from 23-25 May. Co-located with CRM Evolution 2016 and SpeechTEK 2016, the main focus of this year’s event was on how organizations should master the art of deriving information about the customer from each communication channel (social, mobile, phone, web, email, etc.).

VOZIQ receives great response

VOZIQ was proud to be a Gold Sponsor of this year’s Customer Service Experience conference and a corporate sponsor of the CRM Evolution Conference. We had a packed schedule this year with a considerable presence in VOZIQ’s booth as well as a speaking engagement. VOZIQ was represented by its Founder & CEO, Dr. Vausdeva Akula, Director Dr. Sunil Issar, and CTO Suresh Akula at the event.

It was our first year at this event, but we were overwhelmed by the number of visitors to our booth that came to meet our team and claim a free trial of our award-winning customer experience analytics solution. It was an enriching experience to engage with industry leaders and contact center executives who visited our booth to discover how our solution could dramatically improve contact center ROI.

Our Founder & CEO Dr. Vasudeva Akula, who was representing VOZIQ at the conference, was fascinated by visitors’ interest in predictive text analytics and about its potential in analyzing unstructured data. Here is what he has to say about his experience at the event:

“We participated at the Customer Service Experience conference for the first time and were delighted to see a very good response from visitors. As part of an exclusive promotion, we offered $25,000 worth of Predictive Text Analytics totally free to the attendees of the conference. It was really great to see many attendees accepting our promotional offer and sharing their positive feedback about the solution. Besides this, it was great interacting with top customer experience professionals and showcasing before them the capabilities of our award-winning predictive text analytics solution. The organizers have done a great job and we would be glad to be part of the next edition.”

Speaking opportunity at SpeechTEK 2016

On May 24th, VOZIQ Director Sunil Issar spoke at the SpeechTEK 2016 about how to improve IVR self-service by analyzing unstructured call center data and combining it with IVR logs, customer profiles and billing data. Sunil’s talk was met with a good response from delegates who flocked to the room to understand more about IVR optimization. The speech was then followed by a discussion about the potential of adding unstructured data to the call center data mix. Be sure to take a look at Sunil’s presentation at the event.