How VOZIQ AI Helps Increase Prices without Triggering Churn
VOZIQ Team
Subscription-based businesses operate in a fiercely competitive landscape, where retaining customers is one of the topmost goals for business leaders. The current macroeconomic environment has further pushed them under constant pressure to protect and grow their recurring customer revenue. While increasing prices is the need …
Why Measuring Churn Risk across Customer Lifecycle Is Critical for Recurring Revenue Businesses
For any business, customer churn is an indispensable, bitter truth. But it’s always possible to minimize the churn risk. Most businesses – in some or the other manner – already have a churn reduction mechanism in place. However, the problem is that many of these …
Embrace Proactive Engagement to Reduce Churn Risk
Proactive engagement is an approach to customer support, where companies actively make the first move to understand their customers and sort their issues. Companies must keep reinventing their customer engagement strategy to stay competitive and profitable at the same time. Acquiring new customers or retaining …
Role of Text Analytics in Managing Customer Churn and Increasing Loyalty
There is a generally accepted notion that structured data represents only 20% of the information available to an organization, which means that the rest of the 80% is in an unstructured form. If businesses were able to somewhat manage customer churn and increase loyalty to …
Drive Business Impact with Proactive Customer Retention Strategies
Multifaceted interactions and transactions between customers and organizations often make it difficult to evaluate individual and collective experiences, identify churn signals, catch churn indications during an interaction, and proactively address them, while the customer is still on the line. But, within this complexity lies great …
5 Best CX Strategies to Reduce Customer Churn in 2017
In an era of intense competition, the customer experience is often the main differentiator. Once a sale is complete, the contact center is an enterprise’s primary touch point with its customers, whether they are consumers or businesses. When a company knows what their customers want …
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