Forrester 2019 Predictions: The Year where Transformation goes Pragmatic
VOZIQ Team
January 4, 2019
Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out that way. Market situations and evolving customer demands were supposed to compel companies to move more aggressively towards building effective customer experience (CX) strategies. However …
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