VOZIQ’s Proactive NPS Management Solution

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VOZIQ’s Proactive NPS Management uses advanced machine learning technology to turn structured and unstructured customer data into predictive NPS intelligence for every customer.

With VOZIQ’s operationalization frameworks, this intelligence is then turned into millions of micro-engagements across channels to boost NPS scores and address root causes a­ecting NPS trend.

What Makes VOZIQ’s NPS Solution Unique?

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Traditionally, NPS surveys are answered by only a fraction of customer base. This leads to decision-making that is based on just a sample of voice of customer.
On the other hand, VOZIQ scores your entire customer base for predictive NPS, allows you to prioritize segments that need priority attention, and provide ways to actually o­er proactive engagement to such customers.

How VOZIQ Predicts NPS For Every Customer?

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VOZIQ has developed proprietary machine learning model that has been trained on millions of data points over years across various industries.

The predictive model analyzes combination of historical survey responses, structured and unstructured data to predict NPS for every single customer, and also surfaces root causes that are
a­cting customer satisfaction.