VOZIQ AI Wins CMSWire IMPACT Gold Award for Best Use of AI in Customer Experience
We’re proud to announce that VOZIQ AI has been awarded the Gold Winner for Best Use of AI in Customer Experience at the 2025 CMSWire IMPACT Awards—a recognition that reflects our deep commitment to transforming how subscription businesses engage, retain, and grow their subscription customers using AI.
Presented by CMSWire, the world’s leading publication trusted by Fortune 1000 executives and CX leaders, the IMPACT Awards recognize organizations redefining customer experience through innovative use of AI technology.
We received the top honor for transformative use of AI to empower subscription brands across industries to proactively achieve customer experience breakthroughs and build a happy and loyal subscriber base.
“This prestigious recognition underscores the power of our unique synergy—cutting-edge Enterprise AI platform, AI-powered solutions, and AI Center of Excellence,” said Vasudeva Akula, Co-founder and CEO of VOZIQ AI. “At VOZIQ AI, we believe granular understanding of every subscriber is the key to achieve breakthrough growth. That’s why we’ve strategically invested in third-party data enrichments to eliminate blind spots and generate high-resolution subscriber intelligence that pinpoints risks, identifies opportunities, and recommends next-best actions at an individual level.”
A Case in Point: Brinks Home
One of the most compelling examples of this impact comes from is our partnership with Brinks Home, one of the top 3 home security providers in the US with over 800K monthly subscribers, nearly $500 Million in Annual Recurring Revenue (ARR).
The company had identified creating happy and profitable customer accounts as the top goal for their team. However, their leadership team was unable to maximize the value of existing customer data by uncovering actionable intelligence and then driving large-scale actions to improve customer experience and reduce cancellations.
We deployed Predictive Customer Retention Solution, which offered synergy of mature enterprise AI platform, purpose-built AI/ML models built exclusively for subscription customers, and VOZIQ’s AI Center of Excellence consulting, which bridged the execution gap.
The solution helped BrinksHome to create granular churn risk intelligence, embed it with the contact center to ensure every customer receives proactive resolution and a meaningful retention offer, that is identified based on profitability and risk levels.
As a result, they achieved reduced cancellations by 12% and generated more than $100 million in customer lifetime value.
As Veronica Moturi, Senior Vice President of Customer Experience at Brinks Home, put it:
“VOZIQ AI is like an extension of my team at Brinks. When you try to do things in-house, building culture on top of everyone’s tasks is challenging. But the beauty of working with VOZIQ AI is that they share our culture, bring technology and expertise, and are committed to delivering results for us”.
Hear straight from Brinks Home’s Executive Leaders on their experience partnering with us –
The success Brinks Home experienced is just one of many. Leading subscription businesses such as Aptive Environmental, Frontpoint, and Hawx Smart Pest Control have partnered with us to unlock similar breakthroughs in customer lifetime value. Explore success stories.
What makes VOZIQ AI stand out is not just the platform, but the people. Our AI Center of Excellence (ACE)—a team of 100+ AI experts—works closely with clients to implement solutions, drive action, manage change, and ensure measurable ROI. This hands-on partnership model has been key to the sustainable growth of subscription brands across industries.
Suresh Akula, Co-Founder and CTO, emphasizes how VOZIQ’s AI technology is built to solve the unique customer experience and growth challenges of subscription businesses.
“The subscription industry is evolving rapidly and to help subscription businesses stay ahead of the curve, we have planned exciting product enhancements this year including improvements to offer optimization AI, geo-mapping, and enhanced customer profiles to deliver richer, more precise predictive intelligence, to improve the performance of customer-facing teams, and boost speed to value.” He further adds,” For subscription leaders interested in jumpstarting AI adoption for growth use cases, we are offering Production Trials, where they can test-drive our AI solutions using their data, assess business case, and confidently scale to full-time deployment.”
The CMSWire award joins a growing list of recognitions for VOZIQ AI, including the AI Global Excellence Award for its purpose-built Platform and 6-time winner of Customer Product of the Year Award from TMC, further validating VOZIQ AI’s leadership in subscription AI.
Test-drive proven AI: No-Cost & Risk-Free
To help more subscription companies realize transformative growth using AI, we’re offering a no-cost Production Trial that helps businesses work with our senior solution experts and test proven AI using their own data and unlock real business opportunities.
Sign up today by learning more at voziq.ai/production-trial
